Storage Equipment Experts Ltd is committed to protecting your privacy and ensuring that information we collect is used appropriately and kept secure. It is important to us that we remain transparent when processing your information.
This privacy policy explains what information we collect, how and why we use it, who we share it with, how we keep it safe, and what your rights are.
- About us
- What information we collect
- Cookies and similar technologies
- How we use your personal information (including our lawful bases)
- Marketing
- Change of purpose
- Who we share it with and why (including international transfers)
- How long we keep it
- How we keep it safe
- What your rights are
- No fee usually required
- Time limit to respond
1. About us
Storage Equipment Experts Ltd is the controller and responsible for your personal data (collectively referred to as ‘COMPANY’, ‘we’, ‘us’ or ‘our’ in this privacy notice). Our Company Registration Number is 08957747 and our registered company address is: The Townhouse Hertford, 114 – 116 Fore Street, Hertford, Hertfordshire, England, SG14 1AJ. You can contact us at info@seerackinginspections.co.uk or on 020 3892 8513.
2. What information do we collect?
You give us information when you use our website, products and services, including when you:
- Submit one of our forms
- Correspond with us by phone, email, the website chat assistant or otherwise
- Subscribe to our services or emails
- Book an inspection or training course, or buy from us
The information we collect from you could include your:
- Name, company, job title, address, email and phone number
- Booking and attendee details, including date of birth where needed for certification
- Payment details (processed by our payment processors – we do not store full card numbers)
- Photograph (only with your permission)
- Messages you send us, including through the website chat assistant
When you use our website we, and the service providers described in section 7, may also collect your IP address, approximate location, browser and device type, operating system, pages visited, access times, how you arrived at the site and, where you consent, cookie and similar identifiers.
3. Cookies and similar technologies
We use strictly necessary cookies to run the site (for example the basket, checkout, security and spam protection) and to remember your cookie choices. We only use analytics and marketing cookies, and only load embedded content that sets them (such as embedded videos), if you give consent through our cookie banner. If you refuse analytics or advertising cookies, our measurement tags send only limited, cookieless signals and no identifiers are stored on your device.
You can change or withdraw your consent at any time via “Cookie settings” in the site footer or on our Cookie Policy, which lists each cookie, its purpose and duration. You can also delete cookies stored on your device at any time.
Our website contains links to other websites which may be of interest to you. Visiting these sites will navigate you away from our website where unfortunately we do not have any control over their site and therefore cannot be responsible for your protection and privacy of any information that you may share whilst visiting. We suggest that in these circumstances you read their privacy policy and exercise caution.
4. How we use your personal information
We will only use your personal information when the law allows us to. Most commonly, we use it:
- To provide inspections, training, products and services, take bookings and payments, and issue certificates.
- To answer enquiries and provide customer support (including via the chat assistant).
- To send marketing emails where you have asked for them or where permitted by law (see section 5).
- To measure and improve our website and advertising (only with your consent where cookies are involved).
- To keep the website secure and prevent spam and fraud.
- To meet legal, tax and accounting obligations.
Our lawful bases
| Purpose | Lawful basis (UK GDPR Article 6) |
|---|---|
| Bookings, orders, payments, certificates, delivering services | Contract |
| Accounting, tax and legal records | Legal obligation |
| Answering enquiries, B2B relationship management, website security, spam and fraud prevention | Legitimate interests |
| Analytics and advertising cookies, conversion tracking, embedded videos, marketing email to individuals | Consent (you can withdraw it at any time) |
| Marketing email to existing business contacts about similar services | Legitimate interests / PECR “soft opt-in” (you can opt out at any time) |
5. Marketing
You will receive marketing communications from us if you have submitted your details to receive our free checklist or requested information from us, in each case. We use a CRM and email marketing provider to send and manage our emails. We do not share or sell your personal information. You can unsubscribe from marketing messages at any time by using the unsubscribe link in every email or by emailing info@seerackinginspections.co.uk.
6. Change of purpose
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
7. Who we share it with and why
We will not share your personal data with others, unless:
- We are under a duty to disclose or share your personal details in order to comply with any legal obligation, or in order to enforce or apply our rules.
- Our business enters into a joint venture with, or is sold to or merged with, another business. We may then share your personal details with our new business partners or owners.
- They are professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- HM Revenue & Customs, regulators and other authorities require reporting of processing activities in certain circumstances.
- Third parties where it is necessary to carry out logistical functions such as delivery. These third parties have access to your personal information to carry out their duties but may not use it for any other reason.
- They are service providers that help us run our business and website (see below).
- On our website and social media channels – from time to time, we may like to share your achievements and feedback, which may include your name and/or a photo. We always ask your permission.
Service providers
We use carefully selected service providers to run our business and website. They process personal data on our behalf under contract or, where they act as independent controllers, under their own privacy notices. We require them to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data.
| Category of recipient | What they do for us | Data involved |
|---|---|---|
| CRM and email marketing providers | Manage enquiries and customer relationships, send emails and, with marketing consent, website visit tracking | Contact and enquiry details, email engagement, website activity |
| Website analytics and advertising partners | Website statistics, advertising, conversion and call tracking (with consent; cookieless signals otherwise) | Usage data, online identifiers, ad click data |
| Embedded content providers | Embedded videos, loaded only after consent | Usage data, online identifiers |
| Payment processors | Online and card payments | Payment and order details |
| E-commerce, booking and accounting software providers | Online shop, course bookings, invoicing and accounts | Order, booking, invoice and payment details |
| Website hosting and email delivery providers | Host the website and deliver emails sent from it | Website data, email content and addresses |
| Website chat assistant provider | Powers the chat assistant on our website | Messages you type in the chat |
| Address lookup and mapping services | Address lookup on forms; displaying maps | Postcode entered, IP address |
| Review platforms | Display our customer reviews | IP address, device data |
| Security, content delivery and anti-spam services | Protect the website and forms from attacks, bots and spam | IP address, device, request and interaction data |
International transfers
Some of our service providers process data outside the UK. Where they do, we rely on UK adequacy regulations or on appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, together with the providers’ security measures. You can contact us for more information about these safeguards.
8. How long we keep it
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By way of example, by law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.
Enquiry and marketing records are kept until you unsubscribe or for up to 3 years after our last contact with you. Cookie durations are shown in our Cookie Policy.
9. How we keep it safe
We take the security of your personal information very seriously.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to ensure that your information is kept safe and secure.
We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Our procedures mean that we may ask you to prove your identity before we share your personal information with you.
10. What your rights are
Under certain circumstances, you have the following rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in relation to your personal data:
- fair and transparent processing/use of your personal information
- access to your personal information and to certain other supplementary information that this privacy policy is already designed to address (Subject access request ‘SAR’, please contact info@seerackinginspections.co.uk)
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information and
- otherwise restrict our processing of your personal information in certain circumstances
Where we rely on your consent, you can withdraw it at any time (for cookies, via “Cookie settings”).
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. Please email info@seerackinginspections.co.uk or call us on 020 3892 8513 and your concerns will be forwarded to the compliance team.
11. No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge an administration fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
12. Time limit to respond
We aim to acknowledge your initial legitimate request within two working days and respond fully within one month. Occasionally if your request is particularly complex or you have made several requests it may take us longer than a month. In this case, we will notify you and keep you updated.
Last updated: 3 November 2026
