1. The Company reserves the right to cancel or alter the Course Date or Provision of Service, the Location and the individual or organisation providing the Service. In event of cancellation, the booking will normally be transferred to the next available Course Date unless The Client specifically requests otherwise.
  2. Where The Client cancels any Service or the Delegates fail to attend at the Location on the scheduled Course Date and Time to receive the Service the following charges will be paid by the Client to the Company:
    1. Cost for course cancellations made more than 10 Working Days before the course date will be refunded minus a cancellation fee of £50.00 plus VAT.
    2. Course cancellations made within 10 Working Days of the course date, or, where delegates fail to attend the training course on the course date, will be charged in full and no refund will be given. All cancellations must be made in writing. Delegate substitutions may be made prior to the course start date giving written notice.
    3. No refund, credit, transfer or rebooking credit will be given for any failure to attend a course or arrive late for the event start time, for whatever reason. All cancellations must be made in writing.
    4. The date and time that the Company receives the written notice of cancellation or amendment will be regarded as the date and time that the notice has been made and appropriate cancellation charges will be applied.
  3. Course transfers only relate to the delegates who are transferring to a different course date on the same course. The choice of course date must be specified at the time of transfer, otherwise the instruction will be considered a cancellation.
  4. Course transfers made more than 10 working days before the course date can be made free of charge.