The Company reserves the right to cancel or alter the Course Date or Provision of Service, the Location and the individual or organisation providing the Service.Â
In event of Course cancellation, the booking will normally be transferred to the next available Course Date unless The Client specifically requests otherwise.
Where The Client cancels any Service or the Delegates fail to attend on the scheduled Course Date the following charges will be paid by the Client to the Company:
| Cancellation notice period from course date | Charges |
| 7 days or more from agreed course date | 0% of total invoice value |
| Less than 7 days from agreed course date | 50% of total invoice value |
| Less than 48 hours from agreed course date | 100% of total invoice value |
All cancellations must be made in writing. Delegate substitutions may be made prior to the course start date giving written notice.
No refund, credit, transfer or rebooking credit will be given for any failure to attend a course or arrive late for the event start time, for whatever reason. All cancellations must be made in writing.
The date and time that the Company receives the written notice of cancellation or amendment will be regarded as the date and time that the notice has been made and appropriate cancellation charges will be applied.
Course transfers only relate to the delegates who are transferring to a different course date on the same course. The choice of course date must be specified at the time of transfer, otherwise the instruction will be considered a cancellation.
| Transfer notice period from course date) | Charges |
| 10 days or more from agreed course date | 0% of total invoice value |
| Less than 7 days from agreed course date | 50% of total invoice value |
Inspection Service Cancellations
The Company reserves the right to cancel or alter the Inspection Date and the individual providing the Service.
If The Client cancels the Inspection Service with not more than 48 hours’ notice from the scheduled inspection start date and time The Client will pay The Company the full invoiced service cost including VAT within thirty (30) days of the invoice date.